So you have this incredibly large order to satisfy and the customer's full of shhhh........t. You are working your butt off to meet the deadline because you know, there's plenty more business coming your way if you can handle this order. For some reason your staff is aware of this, because you place pressure on them and behave totally crazy when it comes to this particular customer and his order. " BIG MISTAKE."
All of a sudden, some creepy demands are made. it could be a condition of service you previuosly didn't grant to them, a bonus they claim they should've received or a supervisor or manager they're unhappy with. When you promise to sort it out, they demand immediate attention for it and , wait for it............................... WORKSTOPPAGE........... in the middle of the order and the only way to guarantee completion is to negotiate with them before they cause real damage.
Unfortunately in some cases it's always a case of us and them............................. this is a recipy for crap. The road to a successful relationship with your staff is non existent. Dont waste time looking for it. It's not there. Trust me, I work in this business and I am yet to find a perfect marriage between employers and employees. There is a way to minimise the impact though.
Workshop your staff . It helps when they are aware that you are aware. This reduces the blow of any sort of strike action or workstoppage dramatically. Since people dont believe in grievance procedure based on the fact they may be victimised, they act out like bad apples infecting everyone else so that thier issue, the under lying problem, is addressed among all the other crap that was raised. Although some cases may be genuine, it is difficult to distinguish between real and bogus issues.
So, dont let your business be held to ransom by unscrupulous staff. Get professional help. It doesnt have cost you an arm or a leg.
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This was written at the time when i was doing work for a company who always had staff problems. i recommended that they join the bargaining concil of their industry. for a long time they would'nt hear of it, but when they eventually did, game over. Alot of their issues were governed under the council's main agreement and thier staff didnt have much to complain about.
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